Celebrity Solstice sails from Cabo San Lucas. Luggage Shipping Services. Earn points on every sailing and enjoy discounts, offers, and perks that all add up to an even more incredible cruise vacation experience. They must stay inside the cabin when not used and never block escape routes. Following the Celebrity Cruises luggage allowance rules, wheelchairs, baby carriages and strollers are allowed on board. RCL Cruises Ltd. is a UK registered subsidiary company and UK sales and marketing agent of Royal Caribbean Cruises Ltd. We cannot accept any liability whatsoever for any mistakes and/or any incorrect/inaccurate information which results from the use of an out of date brochure. Subject to the above, we and the airline will only be liable for destruction or loss of, or of damage to, checked luggage on the condition only that the event which caused the destruction, loss or damage took place on board the aircraft or during any period within which the checked luggage was in the charge of the airline. The contract between us is governed by English law. If you book a fly cruise package holiday with us directly via our UK website, we shall provide you with a Confirmation Invoice and ATOL Certificate (Package) via email as soon as you have booked. If you have a special request, please give details in writing to your travel agent or us (if booking directly) at the time of booking. You must participate in and follow the processes we put in place, including health screening and testing, to prevent the spread of COVID-19 onboard. Not meeting any special request for any reason will not be a breach of contract. Therefore, a new booking will be created incorporating any new business rules or terms and conditions applicable. It is a central source of information for Celebrity Cruises, which provides you with tools to market and sell cruises with ease and professionalism. Ships' Registry: Malta and Ecuador. Notwithstanding the above, you acknowledge and agree that the very nature of recreational activities on the shore excursion that you are participating in can be dangerous, with inherent risk, dangers and hazards and personal injury (and sometimes death) can occur, and you agree to assume and accept all risks of personal injury or death which may occur. If flights are involved, then the airline' luggage policy will apply. Please note: All guests must be checked-in and onboard the ship no later than 90 minutes prior to the published sailing time or they will not be permitted to sail. For the purposes of this policy, any cruise that has 3 or more days consecutive at sea will require infants to be 12 months old on the first day of the cruise/Cruisetour. flight cancellation and rebooking fees, administrative fees or other charges or costs deriving from such transfer, both you and the other party shall be jointly liable to pay those fees, charges or costs. We may also increase prices to reflect changes in relevant taxes, fees or foreign exchange rates. ; Elite (300 to 749 points). Guidance is also available from NHS (Scotland) on the FitForTravel website. A maximum of 90 kg (200lbs) per passenger and room. Please note: If your flight is cancelled or delayed, your flight ticket is downgraded or boarding is denied by your airline in circumstances which would entitle you to claim compensation against the airline under EC Regulation No 261/2004 - the Denied Boarding Regulations 2004 or the Montreal Convention, you must pursue the airline for the compensation due to you. Alcoholic beverages that are purchased in ports of call or from onboard shops will be stored by the ship and delivered to guest staterooms on the last day of the sailing. If you have booked via a travel agent, please speak to your travel agent so that the funds can be transferred to us, so you can then complete your online check-in. For the purposes of Regulation (EU) 2016/679 of the European Parliament and of the council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation), and any associated legislation, RCL Cruises Ltd is a Data Controller. Celebrity Cruises ; Luggage weight limit Please Read: COVID-related Discussion. . ; If we as ATOL holder fail as a business, any money held at that time by the travel agent acting as our agent, or subsequently accepted from you by the travel agent is and continues to be held by that travel agent on behalf of and for the benefit of the Trustees of the Air Travel Trust without any obligation to pay that money to us as principal ATOL holder. Proof of legal guardianship is also required where there is a minor travelling with their legal guardian. When you book a Celebrity Cruises cruise-only holiday via one of our authorised travel agents, all monies you pay for that booking will be held by the travel agent on your behalf until we issue our confirmation invoice. You will be required to isolate onboard if you contract, or we suspect that you have contracted, COVID-19. We have appropriate security measures in place to protect this information. If you do not wish to use ABTA services, the EU Online Dispute Resolution Service or the dispute is not resolved as a result of using their services, you may go to court. Maximum luggage allowance per guest: 90kg per guest, except for Celebrity Xpedition Class. The Celebrity Cruises alcohol policy limits alcohol on board to two 750ml wine bottles that can be brought to the ship on embarking day. a letter from a doctor etc.). Please note, we reserve the right to strictly enforce the luggage allowance limitation. If you fail to supply full and accurate details within the time-limits we specify, we shall be entitled to refuse your booking or treat such failure to provide such information within the time limits specified as a cancellation of your holiday. Guests who violate any alcohol policies, (over consume, provide alcohol to people under stated age above, demonstrate irresponsible behaviour, or attempt to conceal alcoholic items at security and or luggage check points or any other time), may be disembarked or not allowed to board, at their own expense, in accordance with our Guest Conduct Policy. Flights may have at least one re-fuelling and/or other stop and this may not be shown on your confirmation invoice. Whilst we endeavour to book the best connections between flights, a wait may be experienced at connecting airports. On board there are certain facilities where each entry is restricted by age. A Classic Non-Alcoholic Package starts from $18pppd and includes the likes of fresh-squeezed juices, premium coffees and teas, and bottled water. Based on the information you provide about any special needs you may have we will assess the suitability of the trip based on those needs as we owe you a legal a duty of care to ensure you are reasonably safe whilst in our care. comes to around $7.00 per pound at the moment. Should you wish to make any changes to your confirmed holiday, you must notify us in writing as soon as possible. We can then advise on an informal basis if we consider your chosen cruise is suitable. If you have booked a cruise only package, we shall only provide the services relating to the ship as set out above. ** We reserve the right to include a fuel supplement when making a booking. Please be advised that if your booking was made prior to 01/07/2021, the final payment is due 57 days prior to the start of your cruise. This must be checked luggage. For example, what is and is not included in the price of a Galapagos Islands cruise may differ slightly from the information set out below and you should check the specified itinerary applicable to your booking. For further information about ABTA, the Code of Conduct and the arbitration scheme available to you if you have a complaint, contact ABTA, 30 Park Street, London, SE1 9EQ. . Australian Wine regions visiting Adelaide, Melbourne & Kangaroo Island. Minor change: Examples include a cruise itinerary change from one port of call to another; a change from one days port of call to one day at sea; a change in timings for any port(s) of call but the ship still calls at all confirmed ports; a change in order of ports that are visited; and a change in the time of your departure or return flight that is less than e.g. Please note: Where a carrier or hotel would not be obliged to make any payment to you under the applicable International Convention or Regulation in respect of a claim or part of a claim, we similarly are not obliged to make a payment to you for that claim or part of the claim. This means we may need to make changes to your sailing and/or what we require of you before and during your sailing with us. We wil be on Millennium in December for a 14 night Asia cruise with our 2 teenagers. In some ports the ship will anchor offshore and use smaller boats which hold around 100 people (known as tenders) to transport guests to shore. Still, there are many forbidden luggage items onboard Celebrity Cruises and other restrictions that passengers must consider before preparing for the journey. You must also give us details of any relevant insurance coverage you hold. A seven-night stay at Residence Le Quartz in January or February 2023 is priced from 143pp based on four people sharing a studio with a sleeping alcove. force majeure as defined in section 5.10. All guests should ensure they have appropriate personal travel and medical insurance before departure. Karbowski, 45, will take on the role effective Feb. 13 . Whilst we will endeavour to assist you, we cannot guarantee we will be able to meet any such request. Except where we specifically say otherwise in these terms and conditions, we cannot accept any liability or pay any compensation where your holiday and/or any other services we have promised to arrange or provide cannot be provided at all, or as promised or you otherwise suffer any damage or loss (as more fully described in section 5.7 above) as a result of circumstances which are outside our control (force majeure). If you book a cruise-only holiday in conjunction with other services (such as flights, on-shore accommodation and/or ground transfers) which are arranged or provided by a travel agent or tour operator (travel organiser) with whom you book (and not us), your contract for your entire holiday including the cruise and all other such services and arrangements will be with your travel organiser and not with us. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable). Further travel advice can be found on www.fitfortravel.scot.nhs.uk and www.nathnac.org. However, we cannot accept any liability in respect of any changes which result from circumstances outside our control (see section 5.10 below) or which do not have a significant detrimental effect. We are not always in a position to confirm the route, service (scheduled or non-scheduled), airline, aircraft type or the airport of destination, which will be used in conjunction with any flight included in your holiday. We may also need to collect other personal details such as your nationality, citizenship, gender and passport details in addition to the details mentioned above. So, as far as the cruise ship goes, you can pretty much bring as much as you can reasonably carry. In the event that you do not notify us within these time limits, this may affect our ability to investigate the loss, delay or damage and may impact on the way the complaint is dealt with. If unavoidable and extraordinary circumstances prevent us from completing the voyage, and we notify you of this without undue delay before the start of the package commences, we will have no liability to you save for a refund of the amount paid for the holiday within 14 days. For your protection once on board, all valuable and important items should be deposited with the Guest Relations Desk or in your stateroom mini-safe. Hello, My fiance and I are booked on a celebrity cruise from Barcelona to Venice in July for our honeymoon. MICHELANGELO RAFFAELLO 1968 CRUISE TO RIO BROCHURE ITALIAN LINE ITALIA. Go to site, Already booked? Unless specifically agreed by us in writing at the time of booking, we cannot accept any booking that is conditional on a special request being satisfied. "Each guest is permitted to carry up to 90kgs of luggage aboard the vessel," explains the Royal . Answer 1 of 8: We are sailing to Alaska 11th May with Celebrity Cruises. If however you make a booking for a fly cruise holiday by calling our call centre, we will send the Confirmation Invoice and ATOL certificate to you by post or, if you confirm your email address to us at the time of making a telephone booking, we will send these documents to you immediately by email. Governments and public authorities continue to develop their policies and change their rules. Should you wish to book this option, then please contact your travel agent or if booked directly with us please contact your Personal Cruise Specialist on 0344 493 2043 (calls cost 7p per minute plus your phone networks access charge) who will be happy to help you. RCL Cruises Ltd is an English company with its registered office address at 7 The Heights, Brooklands, Weybridge, Surrey KT13 0XW (company Number 07366612). A typical weight allowance for carry-on luggage is 5kg. Any delay in providing us with these details will prevent us from being able to issue tickets. (IGTV), an Ecuador company, and that company will also be a party to your contract along with Celebrity Cruises Inc. In the event that our authorised travel agent becomes insolvent after we have issued our confirmation invoice, then all monies you have paid to that travel agent for that cruise only holiday are protected by our ABTA membership. The tender services are provided by independent third parties and Royal Caribbean does not operate, supervise or control them in any way. Alcohol seized from minors will not be returned. What beers are available at no charge for that package? Celebrity Cruises and the Master of the ship have the right to omit or substitute any port(s), call at any additional port(s), vary the order of call for ports, change the time of arrival at, departure from or time spent at any port of call, deviate from the advertised itinerary in any way or substitute another ship. Tours involving flights, special events, overland and hotel stays can result in costs to us and may be subject to a cancellation fee. Certain types of holiday come with a bigger allowance of 20kg - this is clearly shown whilst you're booking if it applies. For all changes that we consider to be minor changes (such as change of stateroom or name changes on an existing booking by way of example only), outside of 69 days from departure (such as change of stateroom or name changes on an existing booking), an amendment fee of 35 per guest per booking will be payable together with any costs incurred by ourselves and any costs or charges incurred or imposed by any of our suppliers. Alternatively, a UK Global Health Insurance Card (GHIC) gives you the right to access state-provided healthcare during a temporary stay in the European Union (EU). Please note, you are also able to book a future cruise whilst onboard one of our ships, using our Celebrity Future Cruise options. If any surcharge is greater than 8% of the cost of your holiday (excluding any amendment charges) and we advise you in writing no later than 20 days prior to the start of your holiday, you will be entitled to choose one of options (a), (b) and (c) as set out in section 5.5 below. However, the maximum we will have to pay you for any damage, delay or loss in these circumstances is the maximum which is payable in respect of cabin luggage under The Athens Convention. Some of these conditions may limit or exclude the airlines or other suppliers liability to you, often in accordance with International Conventions. The General Information & Booking Conditions apply to both on-line and telephone bookings. Celebrity Cruises introduces DineAware. Please be aware that we will collect and use personal information, including health information, in connection with these measures, and may disclose it to health or port authorities, if required. Enquire now Enquire Menu. In any event the actual flight times will be those shown on youre e-documents, which will be emailed to you approximately four weeks before departure. You will receive a confirmation invoice from us confirming your arrangements and your protection under our Air Travel Organisers Licence numbered either 10486 or 10372. RCL Cruises Ltd will be fully responsible for the proper performance of the package as a whole. . The only exception is assistance dogs, which must travel with the proper documents, such as an Assistance Dogs ID book (for the UK). In this event, the airline concerned may provide you with refreshments, and if necessary, may provide overnight accommodation depending on the expected length of the delay, the time of day and the airport in question. All details you give us in connection with your booking (including those relating to any disability or medical condition or your religious beliefs) will be kept confidential. The biggest Celebrity ship, Celebrity Beyond, measures around 141,000 tons. . Not all sports equipment is allowed on board a Celebrity Cruise. This is to ensure that we are given the opportunity to address and to attempt to resolve any issue you raise. Whilst the dates of your outward and return flights will be advised at the time of booking, the flight timings and/or routing may not be shown on your Confirmation Invoice. By using, participating in, engaging, or booking a shore excursion you accept these risks and agree that Celebrity Cruises, Carrier, its employees, directors, agents, contractors and third party operators are not liable to any claim you, your dependents or legal representatives (except where we have been negligence) for, breach of contract or statute or statutory duty resulting in personal injury or death, any direct/indirect or consequential loss or damage including without limitation of financial loss (such as loss of profits or use of capital or revenue or otherwise),or for any punitive, exemplary, special or incidental loss or damage whether such liability arises in contract, tort , equity, from its supply of the shore excursions. 1.11 Can I make changes to my booking after it has been confirmed? Whilst onboard our ships you may participate in recreational activities. Please note that any sensitive personal information you provide to us will be treated in the strictest confidence. We have additional measures and Supplementary Terms and Conditions in relation to COVID-19. The booking transfer fee is 75 per guest which is limited to the first two guests on a booking, therefore any additional guests on the booking will not be charged as well. Standard personal baggage allowance is included in the reduced airfare (baggage . Is white zinfandel wine available? Celebrity Cruises ; Veuhling Airlines/ Luggage Restrictions? Any claims covered under The Athens Convention must be made within the time limits set out in The Athens Convention. Luggage tags will be available at the pier for guests who prefer to use this service at the terminal prior to boarding. I will ask my agent of course but just want to check here too for real life experience. Please note, the transfer fee is a non-refundable amount, which will be included in any cancellation charges as detailed in section 1.10 above. Please contact your G.P. We will also provide with your first Confirmation Invoice a Guest Special Needs form (also available on our website) which we ask you to complete and return to us no later than 90 days before travel as this gives you the opportunity to consider and advise us in detail of any special requirements you may have in writing. There are formal nights (tuxedo for men), informal (jacket and tie for men) and casual nights. We will endeavour to accommodate reasonable requests, although we cannot guarantee we will be able to meet requirements. Yes. Please note that the upgrade package may differ from the upgrade package offered by the airline. If we consider that, because of your special needs, your booked holiday is unsuitable, we will make contact with you as soon as possible after you have provided information to us about your needs to explain our reasons and assess any possible alternatives. We reserve the right to increase or decrease the prices of unsold holidays at any time. You can get a provisional replacement certificate (PRC) if you need treatment abroad and do not have a card. Whilst every effort is made to ensure the accuracy of the brochure and prices at the time of printing, regrettably errors do occasionally occur. If you are interested in bringing an assistance or guide dog with you, we recommend you contact the cruise line before boarding to make sure all is in order. 0800 408 6228. There may be an exception to our standard transfer fees (see 1.11 below) for Onboard bookings, please ask for further details onboard. From time to time we may have various common interest groups onboard attending for example conventions, conferences, seminars, training courses, competitions, tournaments or specialty holidays such as cookery and dancing courses. For build your own package guests, apart from the services relating to shipboard services as set out above, what is included will be as per your selection only. 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