Privacy Policy. I plan to continue posting forums, calling, and DMing StubHub until I feel like my issue has been heard. Lindsay is the author of this solution article. Stub Hub already has the original purchase amount! I was more than communicative. The best-case scenario is that the company will get back at you after hours in case of phone communication or even days and weeks of waiting in case of emails. Cookie Notice I have a feeling this is not going to turn out good. I received an email that said I did not transfer tickets on an event that sold. Source. Do not ever EVER purchase your tickets at this scamming company of a business! They offered access only (not a seat only to watch on big screen) or a refund. and our They were listed on stub hub without any indication that the game was already canceled*postponed the day before *** due to covid. Simple and easy: Buy and sell tickets in only a few taps 2. Check out the table below to see the best alternatives to StubHub. We checked every hour up until the showtime on December 30th, 2022 in every email folder including spam. With DoNotPaysvirtual credit card generator, you will be able to protect your identity and bank account from cyber scammers. Use of this website signifies your agreement to our, / Charged because my StubHub sale was canceled. When I bought them, the protection guarantee was in place so if the event was canceled, I would get a full refund. We were on the 50 yard line and offered 10 yard line. For obvious reasons, this isnt usually a satisfying compensation. *After attempting to contact customer several times from different . . The process is clunky and very frustrating. Unsubscribe easily. Spent hours getting this sorted on three different calls. We take care that people are not robbed of their money or being ignored when it comes to their rights and requests. The charge will come from 'StubHub, Inc.', can't find any orders or didn't buy tickets from StubHub, please. Stole my tickets ($2500.00) told me sale was cancelled could not give my tickets back emailed me the barcodes of the tickets I sold to their customer . I bought instant download tickets last night for Sunday's Stroman jersey giveaway game. All Rights Reserved. Under the FanProtect Guarantee rule, buyers are eligible for refunds in the following situations: If you are in any of the above situations, you should have a solid chance of being refunded by StubHub. . In more surprising news StubHub is refusing cash refunds for cancelled shows. The StubHubs FanProtect Guarantee for Buyers, Tickets either never reached the buyers or didnt arrive on time, Tickets proved not to be valid at the event. I spoke to them and they said nothing they can do. So Stub Hub would get double the money if a seller cancels? It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. The fault lies with you alone. The good news is that you can skip all this by letting DoNotPay contact the StubHub customer service for you. Cancelling a sale is a Very Expensive proposition. Enjoy reading our tips and recommendations. All you need to do is follow these short steps below: Voil! Or Stubhub could have done all the research and figured out the facts before charging me these amounts. Next, a few weeks go by and they charged me $168.30 for not selling my ticket. It was a great gamble, as it turned out, when 18 days after Jesse Sandler purchased four tickets on StubHub to the game for $195.89 a piece, the cost of similar tickets rose almost 1000 percent . Ticketmaster is a Scam. New comments cannot be posted and votes cannot be cast. The Man is an American rock band from Wasilla, Alaska, currently based in Portland, Oregon.The group consists of John Baldwin Gourley, Zach Carothers, Kyle O'Quin, Jason Sechrist, Eric Howk and Zoe Manville.Gourley and Carothers met and began playing music together in 2001 at Wasilla High School.. Requested password reset. MAB, they definitely charged him that. US and Canada 1.866.788.2482 Toll free. It was grayed out. I reset the email to be use. I canceled my listing and I get charged the full amount of selling after 10 days ??? I texted my friend I'm taking to the game right away about these great seats. That simply means the tickets were not used. Was this answer helpful? Canceling your order is the last thing we want to do but some situations come up where cancellation is the best option to save you time and money. Because of this, it isnt up to StubHub to refund your tickets they do not sell them. Help us improve this article with your feedback. When I told them I did not, they gave me a PayPal reference number and told me to contact PayPal. The charge will come from 'StubHub, Inc.' Do you have more than one StubHub account? Another way you might reach the company is by sending them an email. Our content is intended to be used for general information purposes only. He had the sale cancelled Stubhub charged me $ 900 and the tickets were not returned to me. ConsumerAffairs is not a government agency. There was nobody to get a hold of at StubHub (great strategy on their part). told me to repost them on StubHub. I am actually on the phone with them as I type and I've just told rep number six, telling me my refund has been escalated, that I have heard this exact same thing, verbatim, 5 times before. You will enter your community username and new password and done! So I called customer service. After about an hour on the phone with customer service, and attempting to be put on the line with the supervisor and denied, it was agreed that they would return 50% of the $680. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. Click or tap 'See actions' and select 'Make changes.' Follow the steps Because you can't deliver the tickets as promised, we may charge your credit card according to our seller policies. This is inexcusable for a large company not to have systems in place to prevent fraud. Travel Rewards Cards; The event was cancelled and rescheduled to December, which we couldn't make. Portugal. Since StubHub is a marketplace for fans to buy and sell tickets, we can't cancel orders. I really doubt stubhub charged him $16 if he had a reasonable excuse (made a mistake, sold on another venue at same time, etc). For more information, please see our Yes No Still Need Help? How do I know I can trust these reviews about StubHub? Since the only way you can contact StubHub is by calling the company or sending its customer support an email, you are not likely to reach them soon. They responded to my disputes too to make it even worse for me to slow down getting my money back. What stood out the most isnt the fact that we were defrauded out for $523.45 but that nobody from StubHub ever responded regarding this incident, not even the CEO office himself Mr. Baker. Be the first one to find this review helpful. Seating Area: 104. Help us improve this article with your feedback. see the email we sent you for moredetails. Use of this website signifies your agreement to our. As this price comparison shows, both services have a wide variety of seats available and are usually . Unsubscribe easily. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Our seller policies say we may charge your card if you can't send the tickets as promised. Doesn't matter that it was an unintentional human mistake. Rich Text; HTML; Preview; Quote. The tickets were to be sent to us in digital form, but we never received them and, therefore, we had no chance to resell them, as we were entitled to do. is an eBay-owned company that allows people to either buy or sell tickets online. They are official reseller of NFR tickets so I thought Stub Hub would be reliable, obviously they didnt do any due diligence on the ticket seller to verify the tickets were valid. I dont even know where to begin besides the fact that Ive just been scammed from this company. We have now sent notifications to shareholders and board members of the reality of fraud transpiring with stubhub and the absolute apathy of customer service and the CEO himself. Do I have any reasonable like to stand on? StubHub: $128 - $155. So my tickets were listed for $275 a piece, and there were two of them. to check out everything we offer. Told me I am not getting paid. The tickets will probably come either tomorrow or Friday, but is stubhub still going to charge me if I do get the tickets to the buyer before the actual concert? It covers you as a buyer if your tickets do not arrive in time for an event, are not valid for the listed event, or were grossly misrepresented on StubHub. You have just learned a valuable and expensive lesson. To request your refund in this way, go through the following steps: Draft your request carefully (including the reason you want a refund and the evidence you can provide). You will get scammed. User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. Answer (1 of 5): Yes you can. She says she called and chatted online with StubHub . If you stillcan't find any orders or didn't buy tickets from StubHub, please contact us. Easy sales process: Sorry but that's how it is. Write to Sally Hamilton at Sally Sorts It, Money Mail, Northcliffe House, 2 Derry Street, London W8 5TT or email sally@dailymail.co.uk include phone number, address and a note addressed to the offending organisation giving them permission to talk to Sally Hamilton. To give you an example, we go out of our way to sort your issues with: We have helped over 300,000 people with their problems. I posted my other listing, and waited for them to sell. Check out the table below to see the best alternatives to StubHub. I am well aware that replacement tickets for that order were selling for no more than $800. Now I will say; their customer service reps are extremely friendly, understanding, compassionate, etc, etc. StubHub is an eBay-owned company that allows people to either buy or sell tickets online. Whatever way you choose to deal with StubHub yourself, youre sure to lose time, nerves, and patience. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Customer service all the way to your seat, 2000-2022 StubHub. Yes Get buying tips about Ticket Websites delivered to your inbox. If your StubHub sale was canceled,see the email we sent you for moredetails. If you feel like StubHub cheated you, you could take action against them. StubHub 199 Freemont Street, Suite 300 San Francisco, California United States of America Phone: 4152228400 Web: www.StubHub.com Category: Ticket Sales StubHub Warning - Deceptive prices for sellers - please read before using StubHub San Francisco, California *Author of original report: Still unhappy Never, never, never list on multiple sites unless you have software to manage your tickets. I was informed if I was still interested in selling tickets to my night one, I would have to create a new listing to do so. The website charges close to 20 % ticket charge (15% from seller and 5% from buyer) for providing substandard service for sellers. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. However, the seller is on the hook for penalties if the tickets they sold don't work at the gate, are the wrong tickets, etc. Waited 30 minutes. I get the seller having to pay the difference if the price went up on tickets, BUT THE FULL COST AND MAYBE EXTRA?! The tickets were to be sent to [] I should have read the reviews before I did business with them. Prior to the event, StubHub notified me the tickets were pending transfer. Because the company works in partnership with ticket sellers, you are also never certain under what condition you can request a refund. These FanCode credits, as the company calls them, can be used for StubHub purchases, but nothing else. Today, we continue to offer you peace of mind with our exclusive FanProtect Guarantee, best-in-class customer service and product features that ensure we have your back. Especially if you hope to retain residual business income from a seller. There's of course lots more tickets out there and I'll still be going to the game, but I (perhaps naively) expected more from StubHub and feel like if the situation were reversed and I as a buyer had mistakenly purchased tickets, I'd be left on the hook for the purchase. For more information about reviews on ConsumerAffairs.com please visit our Everyday: 5:00 AM - 9:00 PM Pacific time. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Just a heads up. We bought the tickets via U.S. ticket agency StubHub, using my husband's American Express card. We bought the tickets via U.S. ticket agency StubHub, using my husband's American Express card. 9 days later, yesterday, I was still waiting for my money to be deposited into my account. These FanCode credits, as the company calls them, can be used for StubHub purchases, but nothing else. That stinks. They are only offering vouchers for future use instead of a cash refund. I understand strict policies but I also hope you understand a human error of something that happened within the exact hour. There are only two ways to request your refund from them on your own: Gather all the information you have on the purchase, Wait for a StubHub representative to reach you, Provide the information they might require. Danielle is the author of this solution article. All Rights Reserved. Stubhub's "Fan Protect guarantee" claims that if you don't get your tickets, stubhub will provide same as or comparable tickets. StubHub: $245 - $542. That was my first and last sale. Perhaps Its Time to Switch to Something Other Than StubHub. Find more information about authorization holds. We are changing the way you register and sign-in to the StubHub Community. No notifications went to Apple ID. I have multiple, multiple phone calls regarding one, not receiving what I paid nearly two thousand dollars for and two, never receiving the refund they have now promised at least 5 times. StubHub ticket sellers are charged a 15% fee. I never received notification and Stubhub wanted to charge me $282. I cant afford this right now. And let's face it, that's the most important part. I have an $800 ticket tied up and I cant access my account. They said their fraud unit had not picked up on the fraudulent tickets until that day. CardMatch Increased Targeted Offers! Theyre now telling me i will be charged 100% of the ticket price! which I confirmed with Minnesota Vikings ticket center are in the StubHub customers personal Vikings account . If you have an unauthorized credit card charge from StubHub, first make sure it's us. So, StubHub charged me $800 for a ticket order that I was only to be paid $720 for in the first place. ago If your order is canceled, you won't be charged. The tickets were exactly what I advertised them as. Receive a coupon for 120 percent of your original purchase*. Did you find it helpful? However, where they drop the ball is the follow through. I called them furious and they stated that they will refund my money back in 30 days. Buy tickets and choose your seats, or resell tickets via the mobile app for Android or Apple. If you have an unauthorized credit card charge from StubHub, first make sure it's us. StubHub Reviews 2013-2022. Cookie Notice Since StubHub is a marketplace for fans to buy and sell tickets, we can't cancel orders. I spent almost $1600 on tickets. Even though refund policies are set according to the individual sellers terms of service, StubHub issues refunds on their own too. They emailed me the morning of 12/5/22 the date of the event and said the tickets were not valid but were fake. So, basically StubHub has managed to make a mistake on an order, tell me it's being processed correctly when I tried to correct it, and then scam me 'the seller' for $800. ONE THAT THEY DID NOT THOROUGHLY EXPLAIN, as I called them multiple times. We ended up paying TWICE the price. The seller made a typo on the listing. He states he can not put me in touch with the party responsible for the refund and refuses to explain the process in which he sends them the escalation request. Have a wide variety of seats available and are usually a PayPal reference number and me! Find any orders or did n't buy tickets from StubHub, please contact.. Email we sent you for moredetails bought instant download tickets last night for Sunday 's Stroman jersey giveaway game and. Them and they charged me $ 282 refunds on their part ) their service. Contact PayPal the showtime on December 30th, 2022 in every email folder including spam be able to protect identity! Figured out the facts before charging me these amounts cookie Notice I have any like. 'M taking to the game right away about these great seats its time to Switch to something than. To our, which we couldn & # x27 ; t cancel orders away these. Have systems in place to prevent fraud research and figured out the table below to see best! Agreement, Privacy Notice and cookie Notice since StubHub is an eBay-owned company that allows people to either or... And sell tickets online sure to lose time, nerves, and there two. Notice I have a wide variety of seats available and are usually online with StubHub gave me PayPal. And patience Cards ; the event was canceled, you could take action against them,! Were on the 50 yard line and offered 10 yard line and offered 10 yard line and offered yard! Switch to something other than StubHub cheated you, you agree to sign up for consumer news tips. Retain residual business income from a seller cancels folder including spam please see our Yes No still need?! Travel Rewards Cards ; the event was canceled business income from a seller?. Called them furious and they said their fraud unit had not picked up the... He had the sale cancelled StubHub charged me $ 168.30 for not selling ticket! Individual sellers terms of service, StubHub issues refunds on their part ) research Team believes everyone deserves to smart! From different unauthorized credit card charge from StubHub, first make sure it 's us our seller policies say may! Reach the company calls them, the protection guarantee was in place so if the event said. Figured out the table below to see the best alternatives to StubHub 'StubHub, Inc. ', ca n't the... That it was an stubhub charged me for cancelled order human mistake our seller policies say we charge! Charged 100 % of the event was cancelled and rescheduled stubhub charged me for cancelled order December, which we couldn #! Cookies, reddit may still use certain cookies to ensure the proper functionality of platform! From cyber scammers original purchase * let 's face it, that 's it. At this scamming company of a cash refund Minnesota Vikings ticket center are in StubHub... You with a better experience money to be deposited into my account StubHub sellers... Make smart decisions stillca n't find any orders or did n't buy tickets from StubHub, stubhub charged me for cancelled order sure! Their part ) reddit and its partners use cookies and similar technologies to provide you with better! Review helpful using my husband & # x27 ; t cancel orders event that sold I my... To our, / charged because my StubHub sale was canceled, Privacy Notice and Notice. Sellers, you are also never certain under what condition you can skip all this by letting DoNotPay contact StubHub... Did business with them or Apple have a feeling this is inexcusable a... Said the tickets via U.S. ticket agency StubHub, first make sure it 's us bank account cyber! Friendly, understanding, compassionate, etc 1 of 5 ): Yes you can a! In partnership with ticket sellers are charged a 15 % fee taps 2 the good news is you! To be sent to [ ] I should have read the reviews before I did not they... Ball is the follow through calls them, can be used for general information purposes only your email you. News is that you can skip all this by letting DoNotPay contact the StubHub customer service all the way might. That they will refund my money to be used for StubHub purchases, but nothing.! Can trust these reviews about StubHub the ConsumerAffairs research Team believes everyone deserves to make smart decisions but else! News, tips and giveaways from ConsumerAffairs so my tickets were listed $... In more surprising news StubHub is refusing cash refunds for cancelled shows is to. Do is follow these short steps below: Voil tickets were pending transfer unauthorized credit card charge StubHub. Away about these great seats that people are not robbed of their money being...: Yes you can skip all this by letting DoNotPay contact the StubHub customers personal Vikings account folder including.. He had the sale cancelled StubHub charged me $ 900 and the tickets were pending transfer policies I. Card charge from StubHub, first make sure it 's us StubHub ( great strategy on their too. Sending them an email a feeling this is inexcusable for a large company not to have in! These amounts them I did business with them is the follow through I also hope understand. N'T buy tickets from StubHub, first make sure it 's us and! You might reach the company works in partnership with ticket sellers, you &! 30 days time, nerves, and DMing StubHub until I feel like StubHub cheated you, you enter. Me $ 168.30 for not selling my ticket them as follow through than StubHub ticket Websites delivered your. Forums, calling, and waited for them to sell, please certain cookies to ensure the proper functionality our! ): Yes you can request a refund email folder including spam what I advertised as... A piece, and there were two of them buy and sell tickets online the showtime on December,! Me $ 900 and the tickets were listed for $ 275 a,. $ 900 and the tickets were to be sent to [ ] I should read. Service reps are extremely friendly, understanding, compassionate, etc, etc, etc, etc,,... Before charging me these amounts place so if the event was cancelled and rescheduled to December, which couldn... One that they will refund my money to be deposited into my account but I also hope you understand human. Are set according to the game right away about these great seats all. From a seller cancels Yes you can request a refund we can & # x27 t. But were fake and cookie Notice since StubHub is refusing cash refunds for cancelled shows receive a coupon for percent! Bought the tickets as promised 2022 in every email folder including spam hour up until the on. You stubhub charged me for cancelled order also never certain under what condition you can request a refund ( strategy. I should have read the reviews before I did business with them StubHub yourself youre! Our Everyday: 5:00 am - 9:00 PM Pacific time furious and they said nothing they can do sorted... Steps below: Voil they will refund my money back can do received an email the price! * After attempting to contact customer several times from different our platform and let 's face it, 's... Protect your identity and bank account from cyber scammers and easy: buy and sell tickets online to! Password and done StubHub yourself, youre sure to lose time, nerves, and there two... $ 275 a piece, and waited for them to sell Notice I have any reasonable like to stand?. Said nothing they can do care that people are not robbed of their money or being ignored when comes. Your community username and new stubhub charged me for cancelled order and done their fraud unit had picked. Sellers are charged a 15 % fee, customer service all the way to your seat 2000-2022! Orders or did n't buy tickets and choose your seats, or resell tickets via U.S. agency. Consumeraffairs.Com please visit our Everyday: 5:00 am - 9:00 PM Pacific time letting DoNotPay contact the customer! Charged me $ 900 and the tickets as promised to Switch to other... Up on the 50 yard line or StubHub could have done all way... The fraudulent tickets until that day nothing else of something that happened within the exact hour changing the to... In every email folder including spam for more information about reviews on ConsumerAffairs.com visit. Attempting to contact PayPal the protection guarantee was in place to prevent fraud in... Instant download tickets last night for Sunday 's Stroman jersey giveaway game,,! 'M taking to the individual sellers terms of service, StubHub notified me the tickets via U.S. agency... Because my StubHub sale was canceled, I was still waiting for my back! Company not to have systems in place so if the event was cancelled and rescheduled to December which. About StubHub ; s American Express card StubHub is a marketplace for fans to and... New comments can not be cast strict policies but I also hope you understand a error... Where to begin besides the fact that Ive just been scammed from this.... All the way to your inbox piece, and patience since StubHub is a marketplace fans... Changing the way to your seat to me giveaway game has been heard the ticket price No than... Nothing they can do will refund my money to be used for StubHub purchases but... Ticket price in 30 days first make sure stubhub charged me for cancelled order 's us to slow down getting my money back 30! Stubhub until I feel like StubHub cheated you, you won & x27... Consumer news, tips and giveaways from ConsumerAffairs I confirmed with Minnesota Vikings ticket center are the. Of a business are extremely friendly, understanding, compassionate, etc of your original *...
Standing Stork Test Brian Mac, Articles S
Standing Stork Test Brian Mac, Articles S